Refund Policy
We want you to be completely satisfied with our service.
Last updated: 2026-01-15
Overview
At Zagel AI, we stand behind the quality of our platform. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting one. We aim to handle all refund requests fairly and promptly.
Eligibility for Refunds
You may be eligible for a refund if: - You request a refund within 14 days of your initial purchase - The service is significantly different from what was described - A critical feature is unavailable for an extended period - You experience persistent technical issues that we cannot resolve - Your account was charged in error or duplicated Refund eligibility is evaluated on a case-by-case basis.
Refund Process
To request a refund: 1. Contact our support team at billing@zagel-ai.com 2. Include your account email and order reference 3. Describe the reason for your refund request 4. Our team will review your request within 3 business days 5. You will receive a confirmation email with the decision Please provide as much detail as possible to help us process your request efficiently.
Refund Timeline
Once approved, refunds are processed as follows: - Credit card payments: 5-10 business days - Bank transfers: 7-14 business days - Digital wallets: 3-5 business days Processing times may vary depending on your financial institution. You will receive email confirmation once the refund has been initiated.
Subscription Cancellations
For subscription plans: - You can cancel your subscription at any time from your account settings - Cancellation takes effect at the end of the current billing period - You will retain access to paid features until the period ends - No partial refunds are issued for unused portions of a billing period - Annual plans may be eligible for prorated refunds within the first 30 days
Non-Refundable Items
The following are generally not eligible for refunds: - API usage charges that have already been consumed - Custom AI model training fees once processing has begun - Services delivered and confirmed as satisfactory - Accounts terminated due to terms of service violations - Requests made after the 14-day refund window
Dispute Resolution
If you disagree with a refund decision, you may: - Request a review by a senior support representative - Provide additional documentation to support your claim - Contact us within 30 days of the initial decision We are committed to resolving all disputes amicably and will work with you to find a fair solution.
Contact Us
For refund inquiries and billing questions: Email: billing@zagel-ai.com Support: support@zagel-ai.com Address: Zagel AI, Business District, Cairo, Egypt