Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Last updated: 2026-01-15
Information We Collect
We collect information that you provide directly when using our platform: - Account information: name, email address, company name - Product data: catalog items, descriptions, pricing, images - Conversation data: chat messages between your customers and the AI - Usage data: analytics, feature usage, and interaction patterns - Technical data: IP address, browser type, device information - Payment information: processed securely through third-party providers
How We Use Your Information
We use the collected information to: - Provide and maintain the Zagel AI platform - Process your product catalog through AI vector indexing - Generate intelligent product recommendations for your customers - Provide analytics and performance insights - Send service-related communications and updates - Improve our AI models and platform features - Detect and prevent fraud or security issues
Information Sharing
We do not sell your personal information. We may share your data with: - Service providers: cloud hosting, AI processing, email delivery - AI partners: Google Gemini for language model processing - Vector database: Pinecone for product similarity search - Analytics tools: for aggregated, anonymized usage statistics All third-party providers are contractually obligated to protect your data.
Cookies and Tracking
We use cookies and similar technologies to: - Maintain your session and authentication state - Remember your preferences and settings - Analyze platform usage and performance - Provide a personalized experience You can control cookie settings through your browser preferences. Disabling certain cookies may limit platform functionality.
Data Security
We implement industry-standard security measures to protect your data: - Encryption in transit (TLS/SSL) and at rest - Secure authentication with JWT tokens - API key encryption and secure storage - Regular security audits and vulnerability assessments - Multi-tenant data isolation - Redis-based session management with secure key prefixes
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically: - Account data: retained while your account is active - Conversation data: retained for 12 months for analytics - Product data: retained until you delete it or close your account - Usage logs: retained for 90 days - Backup data: retained for 30 days after deletion You can request data deletion at any time through your account settings.
Your Privacy Rights
Depending on your location, you may have the right to: - Access your personal data and receive a copy - Correct inaccurate or incomplete information - Delete your personal data (right to erasure) - Restrict or object to data processing - Data portability (receive data in a structured format) - Withdraw consent for data processing To exercise these rights, contact us at privacy@zagel-ai.com.
Third-Party Services
Our platform integrates with third-party services that have their own privacy policies: - Google Gemini: for AI language processing - Pinecone: for vector database and similarity search - Redis: for caching and real-time features - SMTP providers: for email delivery We recommend reviewing the privacy policies of these services.
Children's Privacy
Zagel AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will take immediate steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and compliance with applicable data protection frameworks.
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
For any privacy-related questions or concerns, please contact us at: Email: privacy@zagel-ai.com Data Protection Officer: dpo@zagel-ai.com Address: Zagel AI, Business District, Cairo, Egypt